House Clearance Finsbury Park Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Finsbury Park provides house clearance, rubbish removal and waste collection services to consumers and business customers in the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions, which form the contract between you and House Clearance Finsbury Park.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Company means House Clearance Finsbury Park.

Customer or you means the person, firm or organisation requesting the services of the Company.

Services means any house clearance, rubbish removal, waste collection, bulky item uplift, recycling or associated services carried out by the Company.

Property means the premises or location at which the Services are to be carried out.

Waste means any items, materials or goods that you ask the Company to remove or dispose of as part of the Services.

2. Scope of Services

The Company provides house clearance and waste collection services, which may include removal of household goods, furniture, white goods, garden waste, light construction waste and general rubbish, subject to these Terms and Conditions.

The Company does not remove or dispose of hazardous or specialist waste, including but not limited to asbestos, medical waste, chemicals, solvents, gas bottles, explosives, pressurised containers, or any item classified as hazardous under applicable waste legislation, unless explicitly agreed in writing in advance and carried out in accordance with relevant regulations.

The precise scope of the Services will be as agreed between you and the Company at the time of booking, which may be based on your description, on photographs you provide or on a site visit or assessment carried out by the Company.

3. Booking Process

You may request a quotation or make a booking for Services by telephone, email or other contact method offered by the Company. When making a request, you must provide accurate and complete information about the Property, access arrangements, parking availability and the nature and approximate volume and type of Waste to be removed.

Any quotation provided prior to attendance at the Property is based on the information you supply and is an estimate only. The Company reserves the right to revise the quotation if, on arrival, the volume, weight, type or location of Waste differs from that described, or if access or parking is more difficult than stated.

A booking is only confirmed when the Company has accepted your request for Services, agreed a date and time window for attendance at the Property, and you have accepted any applicable charges or deposits. The Company may confirm the booking verbally, by email or by other written communication.

The Company will use reasonable efforts to arrive within any agreed time window but time is not of the essence. Delays may occur due to traffic, weather, access issues, previous jobs or other circumstances beyond the Company’s reasonable control.

4. Customer Responsibilities

You are responsible for ensuring that:

The Company has safe and reasonable access to the Property and to the items to be cleared, including suitable parking for the Company’s vehicle in accordance with local regulations and restrictions.

The items to be cleared are clearly identified and are free from dangerous substances, sharp objects or concealed hazards.

Any necessary permits or authorisations for parking, access or waste removal are obtained where required, unless agreed otherwise in writing.

You or an authorised representative are present at the Property at the agreed time to grant access and confirm which items are to be removed.

All personal belongings, confidential documents and items that you wish to keep have been removed from the areas to be cleared before the Services commence.

If access is not possible, or if the Company is delayed because your responsibilities have not been fulfilled, the Company may charge waiting time, an additional attendance fee or a cancellation fee as set out in these Terms and Conditions.

5. Quotations and Pricing

Unless otherwise stated, quotations are exclusive of VAT and any additional charges such as congestion charges, tolls, parking fees or penalty charges incurred in providing the Services. These may be added to the final invoice where applicable.

Pricing is typically based on the volume and type of Waste collected, weight limits, labour time and access conditions. The Company will explain its pricing structure to you at the time of booking or quotation.

If, during the provision of the Services, you request additional work or the volume or nature of Waste is greater than originally estimated, the Company may increase the price accordingly. The Company will inform you of any change in price before proceeding, where reasonably practicable.

6. Payments

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services at the Property. The Company may require full or part payment in advance, or a deposit, as a condition of accepting a booking.

Payment can be made by cash, bank transfer, card payment or any other method notified by the Company. The Company is not obliged to accept cheques.

For business customers with approved credit accounts, payment terms will be as agreed in writing. If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the statutory rate permitted by law and to recover any reasonable costs incurred in collecting late payments.

The Company retains ownership of any Waste or items removed until full payment has been received. The Company may, at its discretion, remove or recover items or suspend further services if payment is not made.

7. Cancellations and Amendments

You may cancel or amend your booking by contacting the Company. The following cancellation terms apply unless otherwise stated in writing:

If you cancel more than 48 hours before the agreed attendance time, no cancellation fee will usually be charged.

If you cancel within 24 to 48 hours of the agreed attendance time, the Company may charge a cancellation fee of up to 50 percent of the estimated service charge.

If you cancel within 24 hours of the agreed attendance time, or if the Company attends the Property and is unable to carry out the Services due to lack of access, your absence, unsafe conditions or other circumstances within your control, the Company may charge up to 100 percent of the estimated service charge.

Any deposit paid may be retained and set off against the cancellation charges.

If the Company needs to cancel or reschedule the Services due to staff illness, vehicle breakdown, severe weather, access problems or other events beyond its reasonable control, the Company will notify you as soon as possible and offer an alternative date and time. The Company will not be liable for any loss arising from such cancellation or delay, but any deposit paid for the affected booking will be refunded if a new appointment cannot be agreed.

8. Service Standards and Limitations

The Company will provide the Services with reasonable care and skill, in accordance with good industry practice, and will aim to minimise disruption at the Property.

The Company is not required to undertake work that it reasonably considers unsafe, unlawful or beyond the agreed scope of Services. This includes moving items through spaces that are too narrow or steep, lifting items that are excessively heavy for manual handling, or working in areas that are unsanitary or structurally unsafe.

The Company may refuse to remove any Waste that it reasonably believes to be hazardous, contaminated or not in line with applicable waste regulations. In such cases, the Company will inform you and may suggest alternative authorised disposal routes where known.

9. Waste Handling and Environmental Regulations

The Company operates in accordance with applicable UK waste legislation and regulations, including duties relating to the storage, transport and disposal of controlled waste.

By using the Services, you confirm that you are the lawful owner of the Waste or are otherwise authorised to arrange its removal and disposal. You agree to provide any information reasonably requested by the Company in order to comply with waste transfer and duty of care requirements.

The Company will decide how and where to dispose of or recycle the Waste, using licensed waste transfer stations, recycling facilities or re-use schemes where appropriate. Items may be reused, resold, donated, recycled or disposed of as the Company sees fit, subject to legal requirements.

The Company may issue a waste transfer note or other supporting documentation where required by law. You should retain any such documentation for your records.

10. Liability and Insurance

The Company will take reasonable care when carrying out the Services at the Property. However, minor scuffs or marks to walls, floors or doorways can sometimes occur when removing bulky items. The Company’s liability for damage is limited as set out below.

The Company carries public liability insurance appropriate to the nature of its operations. Details of cover can be provided on request.

Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.

Subject to the above, the Company will not be liable for any indirect or consequential loss, loss of profits, loss of opportunity, loss of use or loss of data arising out of or in connection with the Services, whether in contract, tort or otherwise.

The Company’s total aggregate liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable for the specific Services giving rise to the claim.

You must notify the Company in writing of any claim for loss or damage within 7 days of completion of the Services at the Property. The Company may inspect the alleged damage before any remedial work is carried out. Failure to allow such inspection may affect your claim.

11. Items of Value and Excluded Items

Before the Services commence, you must remove and retain any items of particular value, sentimental or monetary, such as jewellery, cash, important documents, electronic devices, artworks or collections. The Company accepts no liability for loss of such items once the clearance begins if they were not specifically pointed out and agreed in writing for retention.

The Company is not responsible for checking the contents of bags, boxes, drawers or containers designated for removal. You must satisfy yourself that no personal or valuable items are included in the Waste.

12. Complaints

If you are dissatisfied with any aspect of the Services, you should raise the matter with the attending team at the time where possible, so they have an opportunity to address the issue immediately.

If the issue is not resolved on site, you should submit a written complaint to the Company as soon as reasonably practicable, providing full details of the Property, the date of service and the nature of your complaint. The Company will investigate and respond within a reasonable time, and may request additional information or photographs.

13. Data Protection

The Company may collect and process personal data about you for the purposes of handling enquiries, booking and delivering Services, managing payments, dealing with complaints and for legal or regulatory compliance.

The Company will take reasonable steps to keep your personal data secure and will not sell your data to third parties. Data may be shared with service providers and authorities where necessary to provide the Services, process payments or comply with law.

14. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to any booking made after the date on which the updated Terms and Conditions are published or otherwise communicated to you.

The Terms and Conditions in force at the time of your booking will govern that contract, unless a change is required by law or regulatory guidance, in which case the updated provisions will apply as necessary.

15. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and the Company agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.